I got 99 problems, but eSIM ain't one

Our eSIMs are completely free to install. Whenever you need connectivity, you can purchase a plan via the SMS we send you.

If you can’t scan the QR code that has been provided to you:- Make sure you are connected to the Internet while scanning.- Make sure the QR code is clear.- If it still doesn’t work, try to enter the details manually.

If you can’t scan the QR code that has been provided to you:- Make sure you are connected to the Internet while scanning.- Make sure the QR code is clear.- If it still doesn’t work, try to enter the details manually.

None at all. You will only be charged for the plans you purchase and we never use automated billing. Once you’ve used up 98% of your data you will receive an SMS from us and can then decide if you want to purchase a new plan. No hidden charges – ever.

Most smartphones built after 2018 are eSIM-compatible. For certainty, we recommend visiting our device availability HERE

If the eSIM was not removed properly, it can’t be reused. If you removed the eSIM properly or not, please contact us.

Sure! All 99esim plans allow you to use tethering (Wi-Fi hotspot).

Ensure your new eSIM by 99esim is “Active” for the mobile data. Also, make sure that your “Roaming” is enabled.

The most common error message for installing an eSIM. - Your device is locked. To check that, go to Settings > General > About. Under Carrier lock, you should see a message that says No SIM restrictions. If you don’t see that message, get in touch with your carrier to have your device unlocked. - Reuse eSIM with an eSIM that ran out of money. In that case, go to your account on 99esim.com at Dashboad > Active Packages > if you don’t have an active plan, buy data by clicking on Buy package and activate the preferred plan/package for you.

Go to Settings > Cellular > Your eSIM > Turn on Data Roaming

Go to Setting > Network and Internet > SIMs > Active eSIM > Enable “Roaming”- Settings instructions and appearances may vary depending on the cell phone brand.*** Remember to turn data roaming off when not using the eSIM. **

There are two common reasons for that.- Data was fully used, so you’re still connected, but without service.- Roaming disabled – you must enable your roaming to get service.

Yes, you need to remove it successfully from your old device and reinstall it on the new one.

You can to to your account at Dashboard > Active Packages and se all your plan information. We will also send you an email/SMS when you reach the use of 60% of your plan.

Your eSIM is brand new, which was created especially for you, rarely, an eSIM doesn’t work. What you will need to do first is disconnect from the new eSIM that we provided to you, and do the registration.

Congratulations! You can go to your account at Dashboard > Active Packages and see all the eSIMs that you purchase. You can scan them separately and label them with a different name on your phone, or different phones. What to do if my eSIM doesn’t work? There are two common reasons for that.- Data was fully used, so you’re still connected, but without service. - Roaming disabled – you must enable your roaming to get service.